eSolia TotalSupport
Your virtual IT department. TotalSupport provides comprehensive IT operations for organizations that need reliable coverage without building an in-house team.
What You Get
- Dedicated team assigned to your account
- Help desk for direct end-user support (EN/JA)
- System administration, maintenance, and monitoring
- Vendor management and procurement coordination
- Project coordination and oversight (project work quoted separately)
- Strategic IT consulting and technology roadmaps as needed
- Regular reporting, reviews, and budget planning
How It Works
- Proactive, scheduled support — not just break-fix
- Role-based rate structure (e.g. engineer, consultant)
- Twice-monthly review meetings with your stakeholders
- Defined response-time guidelines for rapid acknowledgement and assistance
- Dedicated support email with careful request tracking and follow-through
- On-site and remote support as needed
Ideal For
- Foreign-capital companies operating in Japan without local IT staff
- Organizations that want to outsource IT operations entirely
- Companies scaling up in Japan who need immediate, professional IT coverage
- Businesses that need bilingual support bridging HQ and local operations
Outcomes
- Predictable IT costs with transparent reporting
- Reduced risk through proactive maintenance and monitoring
- Single point of accountability for all IT matters
- Institutional knowledge retained across staff turnover
- Seamless coordination with global HQ IT teams
eSolia has provided TotalSupport to businesses in Japan for over 25 years, supporting organizations from startups to enterprises across a wide range of industries.