eSolia IT Support Services
Reliable, bilingual professional IT support tailored to your organization's needs:
TotalSupport — Comprehensive Managed IT
Your virtual IT department. We handle all aspects of your IT operations:
Help desk for end-user support
System administration and maintenance
Vendor management and coordination
Project planning and execution
Strategic IT consulting
Regular reporting and reviews
Ideal for organizations that want to outsource IT operations entirely.
Co-Support — Collaborative Partnership
Work alongside your existing IT team:
Augment your team's capabilities
Provide specialized expertise
Handle overflow and after-hours support
Knowledge transfer and training
Backup for vacations and absences
Ideal for organizations with internal IT that need additional capacity or expertise.
Support Delivery
Bilingual support (English and Japanese)
Business hours and after-hours options available
Remote and on-site support
Work tracking
eSolia's support team brings decades of combined experience supporting businesses in Japan, with deep knowledge of both local and international IT environments.