Agreement Structure
Contract Format
eSolia uses a Master Services Agreement (MSA) and Statement of Work (SoW) structure:
MSA — Basic terms covering confidentiality, liability, and general conditions
SoW — Specific scope, services, and pricing for each engagement
Billing Model
Our agreements are time-and-materials based with transparent pricing:
Item | Description |
|---|
Minimum billing | 1 hour minimum per visit |
Increments | 15-minute billing increments beyond minimum |
Administration fee | Monthly fixed fee for account management |
Callout fee | Per-visit fee for onsite work, per engineer (Tokyo 23 wards) |
Rate Options
Greater commitment means better rates:
Reserved Hours — Regular monthly commitment
Pool Blocks — Pre-paid time (12-month validity)
Multi-year Term — Reduced rates for longer commitment